CUSTOMER CARE

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In my travels, problems arise: the strap of my only pair of sandals has broken, my backpack’s strap has detached from the bag, I’ve put a big rip in a borrowed shirt, and the list goes on.

The initial pantomimes to describe my needs can be challenging, but showing the item in need of repair always transcends any language barriers. Following the directions of the locals to find the artisan’s shop is often the most challenging aspect of my quest.

In Turkey, Morocco, Vietnam, and elsewhere, the shops are often very small–sometimes just enough room for a table and chair– but they possess all the necessary equipment.

I’ve usually opted to stay and watch my possessions being transformed, often by hand, to a pristine state. The expertise is undoubtedly passed down from the generations before. 

My pleasure with the workmanship is seemingly equal to the doer’s pride.

 

 

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